Skip to main content

Methods of Rider Communication (2006) / Chapter Skim
Currently Skimming:

Appendix A - Survey Questionnaire
Pages 52-59

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 52...
... , and automated fare payment. This survey focuses on how agencies communicate effectively with new and existing customers in routine and emergency situations.
Read the entire page →
From page 53...
... Fixed-route bus Light rail/streetcar Paratransit Bus rapid transit Heavy rail/subway Commuter rail Other (please specify) : Ferry 2.
Read the entire page →
From page 54...
... : Operational Information: Next bus/train/ferry arrival/departure time Detours/delays Vehicle location Trip and/or connection time Parking availability Other (please specify) : General Information: Maps, routes, schedules, and fares Rider's guide Information for disabled riders Trip planning (including Point A to Point B planning, find closest stop, find service at a location)
Read the entire page →
From page 55...
... O th er (p le as e sp ec ify ) : Operational Information: Next bus/train/ferry arrival/departure time Detours/delays Vehicle location Trip and/or connection time Fare payment Parking availability Other (please specify)
Read the entire page →
From page 56...
... Other (please specify) : Safety/Security: Reminders about notifying officials about suspicious packages or activity Evacuation of transit facilities/vehicles Escalator/elevator outages Amber alerts Other alerts (please specify)
Read the entire page →
From page 57...
... Use information from complaints Base it on another agency's communication Other (please specify)
Read the entire page →
From page 58...
... Website Internet trip planning software Interactive voice response system Contract/agreement with wireless carrier Information service provider Wireless application software Kiosk E-mail software Other hardware (please specify) : Other software (please specify)
Read the entire page →
From page 59...
... 28. Please describe any additional "lessons learned" that would benefit transit agencies that are considering communicating with their new and existing riders using electronic means.
Read the entire page →

Key Terms

  • interactive voice
  • existing riders
  • trip planning
  • voice response
  • communication content

  • electronic sign
  • information service
  • service changes
  • meeting information
  • agency teamed

  • bus rapid
  • local business
  • application protocol
  • proposed service
  • amber alerts

  • please provide
  • public meeting
  • total annual
  • parking availability
  • closest stop

  • riders using
  • connection time
  • fare payment
  • vehicle location
  • train timetable

  • electronic signs
  • rider communication
  • information security
  • apple ipod
  • includes schedules


    • This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
    More information on Chapter Skim is available.