Reference Guide on Understanding Common Use at Airports (2010) / Chapter Skim
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Appendix C - Supplemental Information for Chapter 4
Appendix C - Supplemental Information for Chapter 4
Pages 187-228
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From page 187... ...
Appendix C1 Detailed Cost Breakdown by Area C-2 Appendix C2 Detailed Benefit Breakdown by Business Driver C-19 Appendix C3 Business Feasibility Analysis C-27 Appendix C4 Business Value Analysis Worksheet C-30 A P P E N D I X C Supplemental Information for Chapter 4 C-1
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From page 188... ...
Management Level • Planning Support Meetings to address how common use should be implemented A P P E N D I X C 1 Detailed Cost Breakdown by Area
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From page 189... ...
Backup Generators Enterprise Emergency Computer Room Administrative Workstations • System Hardware and Software Components Common Use System Software Licenses Common Use System Station Licenses Common Use System Equipment Common Use Application Servers UPS Network Gateways Network Switches Cabling Infrastructure Common Use Check-in Counter Equipment Workstations – Computer – Monitor – Keyboard – Barcode Reader – Bag Tag Printer – 2D Barcode Boarding Pass Printer – Dot Matrix Printer – UPS Dynamic Signage – LCD Monitors – Database Servers
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From page 190... ...
Call Management System Software Licenses Voicemail System Licenses Emergency Responder System Licenses Individual Handset Licenses Call Management Servers PBX Switches Voicemail Servers Emergency Responder Servers Voice Gateways Telephone Handsets Network Switches Cabling Infrastructure • Millwork Check-in Counters Display Backwalls Dynamic Signage Cabinets Common Use Self Service Kiosks • Other equipment Bag Scales Baggage Conveyers 2. Facility Modifications • Modifications due to new passenger processing practices Security checkpoints Hold rooms Check-in areas Bag screening Baggage make up • Modification due to new systems Telecommunication rooms Infrastructure pathways 3.
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From page 191... ...
Executive Level • Design and Implementation Project Sponsorship b) Management Level • Terminal Operations FTE Oversight of new service development Policy and Procedures development and enforcement Design and Implementation Project Management • Airline Affairs FTE Work with airlines to accommodate business processes and understand passenger flow methodologies Contract Negotiations and Management • Financial Support Defining Rates and Charges c)
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From page 192... ...
Among these are: • Minimization of the unique branding capability of airlines • Increased operational risk to the airlines due to a loss of control over system performance and functionality • Increased risk to the airport Financial uncertainty during low-utilization periods Liability for impact on airline operations Liability for safety Curbside Check-in Area 1. Assets • General IT Infrastructure Upgrades Cabling Infrastructure Enhancements Network Equipment General Utility Servers for Backups, Testing, and Training Tape Library Storage Area Network (SAN)
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From page 193... ...
Services a) Consultant • Assist in addressing passenger processing challenges • System Design and Implementation System Design System Installation Oversight / Project Management System Configuration Integration with a VoIP System Integration with Each Airline's System Airline Data Feed / Software Certification Individual Station Installation Millwork Design / Construction / Installation System Testing System Training Software Support Hardware Support System Upgrades • Counter configuration and signage design
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From page 194... ...
Management Level • Terminal Operations FTE Oversight of new service development Policy and Procedures development and enforcement Design and Implementation Project Management • Airline Affairs FTE Work with Airlines to Accommodate Business Processes and understand passenger flow methodologies Contract Negotiations and Management • Financial Support Defining Rates and Charges c) Operational Level • Daily operations of new services Management of Check-in Counter Assignments Monitoring of Check-in Counter Usage • Maintenance of new assets Bag scales and bag belts behind counters Power and mechanical Agent Facing Peripherals Self service kiosks Change out of ticket stock Paper jams General cleaning • Help Desk – level 1 / level 2 support • Staff Training • Design and Installation Project Support • Legal Liability for Safety Liability for Airline Operations/Performance • Customer Service • Marketing • Environmental • Financial Billing C-8 Reference Guide on Understanding Common Use at Airports
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From page 195... ...
Backup Generators Enterprise Emergency Computer Room Administrative Workstations • Millwork Offsite Check-in Counters Dynamic Signage Cabinets Common Use Self Service Kiosk 2. Facility Modifications • Modifications due to new passenger processing practices Bag screening Baggage make up • Modification due to new systems Telecommunication Room 3.
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From page 196... ...
Operational Level • Daily operations of new services • Maintenance of new assets offsite Bag scales and bag belts Power and mechanical Agent Facing Peripherals Self service kiosks Change out of ticket stock Paper jams General cleaning • Help Desk – level 1 / level 2 support • Staff Training • Design and Installation Project Support • Legal Liability for Safety Liability for Airline Operations/Performance • Customer Service • Marketing • Environmental • Financial Billing C-10 Reference Guide on Understanding Common Use at Airports
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From page 197... ...
Backup Generators Enterprise Emergency Computer Room Administrative Workstations • System Hardware and Software Components Common Use System Software Licenses Common Use System Station Licenses Common Use System Equipment Common Use Application Servers UPS Network Gateways Network Switches Cabling Infrastructure Common Use Gate Equipment Workstations – Computer – Monitor – Keyboard – Boarding Gate Reader – 2D Barcode Boarding Pass Printer – Dot Matrix Printer – UPS Dynamic Signage – LCD Monitors – Database Servers – User Workstation – Administrative Workstation – UPS – Cabling Infrastructure Local Departure Control System Software Licenses Gate Management System Software Licenses Voice System (VoIP) Call Management System Software Licenses Voicemail System Licenses Emergency Responder System Licenses
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From page 198... ...
Services a) Consultants and designers • Assist in identifying maximum gate availability during peak-hour operations • Assist in addressing passenger processing challenges • System Design and Implementation System Design System Installation Oversight / Project Management System Configuration Integration with a VoIP System Integration with Each Airline's System Airline Data Feed / Software Certification Individual Station Installation Millwork Design / Construction / Installation System Testing System Training Software Support Hardware Support System Upgrades C-12 Reference Guide on Understanding Common Use at Airports
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From page 199... ...
Executive Level • Design and Implementation Project Sponsorship b) Management Level • Terminal Operations FTE Oversight of new service development Policy and Procedures development and enforcement Design and Implementation Project Management • Airline Affairs FTE Work with Airlines to Accommodate Business Processes and understand passenger flow methodologies Contract Negotiations and Management • Financial Support Defining Rates and Charges c)
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From page 200... ...
Backup Generators Enterprise Emergency Computer Room Administrative Workstations • System Hardware and Software Components Flight/Gate Information Display System Licenses LCD Monitors Database Servers User Workstation Administrative Workstation UPS Cabling Infrastructure • Millwork Information Display Cabinets 2. Facility Modifications • Modification due to new systems / assets Telecommunication Rooms Infrastructure Pathways Structural changes to the facility to support large-format displays C-14 Reference Guide on Understanding Common Use at Airports
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From page 201... ...
Executive Level • Design and Implementation Project Sponsorship b) Management Level • Terminal Operations Oversight of new service development Policy and Procedures development and enforcement Design and Implementation Project Management • Airline Affairs Work with Airlines to Accommodate Business Processes and understand passenger flow methodologies Contract Negotiations and Management • Financial Support Defining Rates and Charges c)
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From page 202... ...
Services a) Consultants and designers • Assist in evaluating opportunity to take over ramp control • Assist in defining ramp control stakeholder requirements, operating agreements and procedures • System design, installation, and configuration Gate Management System User Workstations Cabling Infrastructure Backup Generator Network Electronics Access Control System CCTV System Voice System Radio System • Assessment of modifications needed Check-in counter to gate accessibility Wayfinding C-16 Reference Guide on Understanding Common Use at Airports
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From page 203... ...
Management Level • Ramp Tower Manager FTE Ramp Control Management Policy and Procedures development and enforcement Project Management • Ramp Controller FTE (3) Coordinate and administer ramp control and gate management Liaison between the airport operations staff, tenants and the Federal Aviation Administration Airport Traffic Control Tower for administering flow management staging of departing aircraft and strategic gate management for arriving aircraft • Airline Affairs FTE Work with Airlines Accommodate Business Processes Understand standards for aircraft movement and separation Handle labor contracts c)
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From page 204... ...
Intangibles • Increased operational risk to the airlines due to a loss of control over Ground Handling Performance and Functionality • Increased risk to the airport Liability for impact on airline operations Liability for safety C-18 Reference Guide on Understanding Common Use at Airports
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From page 205... ...
2. Cost Savings / Efficiency • Avoid or delay capital expenditures, including construction of new gates • Provides cost effective use for overflow flights • Helps control airport costs • Allows optimization of current gates • Efficient for carriers with low number of flights per day • Efficient for International flights • Reduced costs when exiting a market • Reduced costs when entering a market • Allows an airline to avoid having to provide infrastructure and support • Allows carriers to reduce the number of gates required as operations change • Allows airport to save costs during airline mergers • Allows airlines to pay for only what they use • Accommodates holiday season spikes and scheduled charters • Allows standardization of equipment for airports 3.
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From page 206... ...
Cost Savings / Efficiency • Avoid or delay capital expenditures, including construction of new gates • Helps control airport costs • Accommodates holiday season spikes and scheduled charters without bricks and mortar • Allows optimization of current gates • Efficient for carriers with low number of flights per day • Efficient for International flights • Provides cost effective use for overflow flights • Reduced costs when entering a market • Allows an airline to avoid having to provide infrastructure and support • Allows carriers to reduce the number of gates required as operations change • Allows airlines to pay for only what they use • CU gates allow for fewer check-in positions to accommodate 2. Customer Service • Curbside services 3.
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From page 207... ...
2. Cost Savings / Efficiency • Avoid or delay capital expenditures, including construction of new gates • Reduced costs when exiting a market • Reduced costs when entering a market • Allows an airline to avoid having to provide infrastructure and support • Allows airport to save costs during airline mergers • Helps control airport costs • Accommodates holiday season spikes and scheduled charters without bricks and mortar • Allows optimization of current gates • Efficient for carriers with low number of flights per day • Efficient for International flights • Provides cost effective use for overflow flights • Allows carriers to reduce the number of gates required as operations change • Allows airlines to pay for only what they use • Common use gates allow for fewer check-in positions • Allows standardization of equipment for airports 3.
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From page 208... ...
Customer Service • Allows for standardized look and feel of the airport • Improved performance in baggage handling • Common use GSE would allow airport to control problematic ground operators and keep things organized • Providing a better customer service to the airlines • Provides for greater ramp control • Common use GSE benefits airlines at small airport • Better technical support for airlines • Curbside services 4. Flexibility / Convenience • Provide operational flexibility to airports • Helps with irregular operations • Allows flexibility, including handling seasonal air traffic • Common use makes new business easy to accommodate • Makes it easier for an airline to enter a market • Allows airport to save effort during airline mergers • Allows flexibility to airlines to move within the airport if desired • Curb side common use allows flexibility • Can set up check-in area easily • Flexibility using mobile common use 5.
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From page 209... ...
Cost Savings / Efficiency • Avoid or delay capital expenditures, including construction of new gates • Efficient for carriers with low number of flights per day • Efficient for International flights • Provides cost effective use for overflow flights • Reduced costs when exiting a market • Reduced costs when entering a market • Allows an airline to avoid having to provide infrastructure and support • Allows carriers to reduce the number of gates required as operations change • Allows airlines to pay for only what they use • Accommodates holiday season spikes and scheduled charters without bricks and mortar • Provides efficiencies when managed by a consortium to maintain or own equipment • Allows airport to save costs during airline mergers • Consortium allows cost effective fuel • Helps control airport costs 3. Customer Service • Common use GSE benefits airlines at small airport 4.
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From page 210... ...
Customer Service • Improved performance in baggage handling • Common use GSE would allow airport to control problematic ground operators and keep things organized • Providing a better customer service to the airlines • Provides for greater ramp control • Common use GSE benefits airlines at small airport • Better technical support for airlines • Curbside services 4. Flexibility / Convenience • Allows flexibility to airlines to move within the airport if desired • Makes it easier for an airline to enter a market • Helps with irregular operations • Allows flexibility, including handling seasonal air traffic • Can set up check-in area easily • Common use makes new business easy to accommodate • Allows airport to save effort during airline mergers • Curb side common use allows flexibility • Flexibility using mobile common use 5.
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From page 211... ...
Cost Savings / Efficiency • Efficient for carriers with low number of flights per day • Efficient for International flights • Provides cost effective use for overflow flights • Reduced costs when entering a market • Allows an airline to avoid having to provide infrastructure and support • Allows airlines to pay for only what they use • Accommodates holiday season spikes and scheduled charters without bricks and mortar 3. Customer Service • Improved performance in baggage handling • Common use GSE would allow airport to control problematic ground operators and keep things organized • Providing a better customer service to the airlines • Provides for greater ramp control • Common use GSE benefits airlines at small airport • Better technical support for airlines 4.
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From page 212... ...
Flexibility / Convenience • Allows flexibility to airlines to move within the airport if desired • Makes it easier for an airline to enter a market • Allows flexibility, including handling seasonal air traffic • Can set up check-in area easily • Common use makes new business easy to accommodate • Provide operational flexibility to airports • Allows airport to save effort during airline mergers • Helps with irregular operations • Curb side common use allows flexibility • Flexibility using mobile common use 5. Resource Maximization • Reduce congestion • Efficient for constrained airports with low utilization for "spoke" airlines • Maximizes utilization of current resources • Ability to handle airlines and passengers during future construction work 6.
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__________ 6. Is the airport management actively seeking to improve customer service to the traveling public?
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__________ 44. Does the airport have domestic air carrier business services by many different airlines?
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__________ 47. Does the airport have one or more international air carriers who are interested in increasing its service but cannot due to facility limitations?
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C-30 A P P E N D I X C 4 Business Value Analysis Worksheet
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From page 217... ...
Maximize Existing Facility Utilization Competitive Advantage Airline growth Revenue generation for rental cars, advertising, retailers, etc., as a result of airline growth Cost Savings / Efficiency Avoid or delay capital expenditures, including construction of new gates Cost effective management of overflow flights Airport cost control Optimize current gates Create efficiency for carriers with low number of flights per day Create efficiency for International flights Reduce costs when airlines enter a market Reduce costs when airlines exit a market Eliminate requirement for airlines to provide infrastructure and support Create option for carriers to reduce the number of gates required as operations change Reduce costs associated with airline mergers Create opportunity for airlines to pay for only what they use Accommodate holiday season spikes and scheduled charters Standardize equipment within the airport Customer Service Create standardized look and feel within the airport Enable addition of curbside services Flexibility / Convenience Provide operational flexibility
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From page 218... ...
Avoid / Defer Construction Cost Savings / Efficiency Avoid or delay capital expenditures, including construction of new gates Airport cost control Accommodate holiday season spikes and scheduled charters without bricks and mortar Optimize current gates Create efficiency for carriers with low number of flights per day Create efficiency for International flights Cost effective management of overflow flights Reduce costs when airlines enter a market Eliminate requirement for airlines to provide infrastructure and support Create option for carriers to reduce the number of gates required as operations change Create opportunity for airlines to pay for only what they use Customer Service Enable addition of curbside services
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From page 219... ...
Avoid / Defer Other Capital Costs Competitive Advantage Airline growth Create the ability for an airline to enter the market more rapidly Create the ability for new entrant airlines to test the market Revenue generation for rental cars, advertising, retailers, etc., as a result of airline growth Cost Savings / Efficiency Avoid or delay capital expenditures, including construction of new gates Reduce costs when airlines enter a market Reduce costs when airlines exit a market Eliminate requirement for airlines to provide infrastructure and support Reduce costs associated with airline mergers Airport cost control
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From page 220... ...
Expected (y/n) Expected Value Accommodate holiday season spikes and scheduled charters without bricks and mortar Optimize current gates Create efficiency for carriers with low number of flights per day Create efficiency for International flights Cost effective management of overflow flights Create option for carriers to reduce the number of gates required as operations change Create opportunity for airlines to pay for only what they use Standardize equipment within the airport Customer Service Improve performance in baggage handling Enable addition of curbside services Flexibility / Convenience Provide operational flexibility Create the opportunity for airlines to move within the airport if desired Save effort during airline mergers Make it easier for an airline to enter a market Help with irregular operations Allow better handling of seasonal air traffic Allow for easy set up of check-in area Create the ability for new business to be accommodated more easily Resource Maximization Alleviate constrained baggage systems Accommodate "spoke" airlines in a constrained airport more efficiently Maximize utilization of current resources Manage airlines and passengers during future construction work Reduce congestion Risk Reduction Reduce requirements on airlines to lock into a long-term agreement Give the airport more control over its facility
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From page 221... ...
Maximize Facility Flexibility Competitive Advantage Create the ability for an airline to enter the market more rapidly Create the ability for new entrant airlines to test the market Airline growth Revenue generation for rental cars, advertising, retailers, etc., as a result of airline growth Cost Savings / Efficiency Avoid or delay capital expenditures, including construction of new gates Create efficiency for carriers with low number of flights per day Create efficiency for International flights Cost effective management of overflow flights Reduce costs when airlines enter a market Reduce costs when airlines exit a market Eliminate requirement for airlines to provide infrastructure and support Create option for carriers to reduce the number of gates required as operations change Reduce costs associated with airline mergers Airport cost control Create opportunity for airlines to pay for only what they use Accommodate holiday season spikes and scheduled charters without bricks and mortar Optimize current gates Standardize equipment within the airport Customer Service Create standardized look and feel within the airport Improve performance in baggage handling Control problematic ground operators and keep things organized Provide better customer service to the airlines Provide greater ramp control Provide better technical support for airlines Enable addition of curbside services
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From page 222... ...
Decrease Airport Cost of Doing Business Cost Savings / Efficiency Avoid or delay capital expenditures, including construction of new gates Reduce costs associated with airline mergers Airport cost control Accommodate holiday season spikes and scheduled charters without bricks and mortar Optimize current gates Standardize equipment within the airport Reduce costs when airlines enter a market Reduce costs when airlines exit a market Customer Service Provide greater ramp control Flexibility / Convenience Save effort during airline mergers Create the ability for new business to be accommodated more easily
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From page 223... ...
Decrease Airline Cost of Doing Business Competitive Advantage Create the ability for an airline to enter the market more rapidly Create the ability for new entrant airlines to test the market Airline growth Cost Savings / Efficiency Avoid or delay capital expenditures, including construction of new gates Create efficiency for carriers with low number of flights per day Create efficiency for International flights Cost effective management of overflow flights Reduce costs when airlines enter a market Reduce costs when airlines exit a market Eliminate requirement for airlines to provide infrastructure and support Create option for carriers to reduce the number of gates required as operations change Create opportunity for airlines to pay for only what they use Accommodate holiday season spikes and scheduled charters without bricks and mortar Reduce costs associated with airline mergers Airport cost control Flexibility / Convenience Create the opportunity for airlines to move within the airport if desired Save effort during airline mergers Make it easier for an airline to enter a market Allow for easy set up of check-in area Create the ability for new business to be accommodated more easily Resource Maximization Accommodate "spoke" airlines in a constrained airport more efficiently Manage airlines and passengers during future construction work
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From page 224... ...
Improve Quality of Service to Airlines Competitive Advantage Create the ability for an airline to enter the market more rapidly Create the ability for new entrant airlines to test the market Airline growth Cost Savings / Efficiency Create efficiency for carriers with low number of flights per day Create efficiency for International flights Cost effective management of overflow flights Reduce costs when airlines enter a market Reduce costs when airlines exit a market Eliminate requirement for airlines to provide infrastructure and support Create option for carriers to reduce the number of gates required as operations change Create opportunity for airlines to pay for only what they use Accommodate holiday season spikes and scheduled charters without bricks and mortar Standardize equipment within the airport Customer Service Improve performance in baggage handling Control problematic ground operators and keep things organized Provide better customer service to the airlines Provide greater ramp control Provide better technical support for airlines Enable addition of curbside services Flexibility / Convenience Create the opportunity for airlines to move within the airport if desired Make it easier for an airline to enter a market Help with irregular operations
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From page 225... ...
Improve Quality of Service to Passengers Customer Service Create standardized look and feel within the airport Improve performance in baggage handling Improve quality of Skycap services Improve quality of curbside services Flexibility / Convenience Save effort during airline mergers Allow better handling of seasonal air traffic Resource Maximization Reduce congestion Manage airlines and passengers during future construction work Alleviate constrained baggage systems IX. Increase Opportunities for Airlines to Add or Expand Service Competitive Advantage Create the ability for an airline to enter the market more rapidly Create the ability for new entrant airlines to test the market Airline growth
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From page 226... ...
Gain a Competitive Advantage over Other Airports Competitive Advantage Create the ability for an airline to enter the market more rapidly
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From page 227... ...
Expected (y/n) Expected Value Create the ability for new entrant airlines to test the market Airline growth Revenue generation for rental cars, advertising, retailers, etc., as a result of airline growth Cost Savings / Efficiency Create efficiency for carriers with low number of flights per day Create efficiency for International flights Cost effective management of overflow flights Reduce costs when airlines enter a market Reduce costs when airlines exit a market Eliminate requirement for airlines to provide infrastructure and support Create option for carriers to reduce the number of gates required as operations change Create opportunity for airlines to pay for only what they use Accommodate holiday season spikes and scheduled charters without bricks and mortar Avoid or delay capital expenditures, including construction of new gates Reduce costs associated with airline mergers Airport cost control Optimize current gates Standardize equipment within the airport Customer Service Improve performance in baggage handling Control problematic ground operators and keep things organized Improve quality of Skycap services Provide better customer service to the airlines Provide better technical support for airlines Enable addition of curbside services Create standardized look and feel within the airport Provide greater ramp control Flexibility / Convenience Create the opportunity for airlines to move within the airport if desired
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From page 228... ...
Expected (y/n) Expected Value Make it easier for an airline to enter a market Allow better handling of seasonal air traffic Allow for easy set up of check-in area Create the ability for new business to be accommodated more easily Provide operational flexibility Save effort during airline mergers Help with irregular operations Resource Maximization Reduce congestion Accommodate "spoke" airlines in a constrained airport more efficiently Maximize utilization of current resources Manage airlines and passengers during future construction work Risk Reduction Reduce requirements on airlines to lock into a long-term agreement Give the airport more control over its facility
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