Reference Guide on Understanding Common Use at Airports (2010) / Chapter Skim
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Pages 7-16
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Many airport operators were seeking ways to reduce expenses, while maintaining the high level of customer service their travelers had come C H A P T E R 2 Common Use as Applied Throughout the Industry
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Airlines and airport operators are now looking at common use in view of this changing economic environment. Rather than looking at common use to help with the growth of passenger traffic, airlines and airport operators must consider how, or if, common use can help in light of the current reduction in passenger traffic.
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Many U.S. airport operators are taking the building-block approach to common use, starting with international facilities, and possibly airport-operator-owned/controlled facilities, and then determining how to progress from there.
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In these cases, the airport operators either took over the work themselves or put contracts in place to provide those services. These maintenance services included millwork, equipment such as bag scales and bag belts, janitorial services within traditionally airline-leased space, passenger boarding bridges, and other equipment.
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From page 11... ...
Implementing common use at each of these types of airports has different considerations and success factors. Hub Airports Hub airport operators that have implemented common use have tended to implement it at international gates and check-in counters, if they have them, and at non-hub airline locations, in some limited cases.
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In many cases, airport operators implement a common cabling backbone as one of the first elements of common use. This allows the airport operator to better manage the cabling infrastructure installed in the airport, while positioning the airport operator to add services in the future.
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Common-use facilities affect all levels of the airport operator, including senior management, management, and operational staff. Facilities Modifications Changes to existing facilities may be required for a common-use facility implementation.
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Assets Depending on the type of common-use implementation, the airport operator may need to procure additional assets. Assets could be purchased from the airlines (e.g., with passenger boarding bridges)
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• What underlying decision-making framework and considerations were in play with regard to change initiatives? External Drivers External drivers (e.g., increasing regulations, increasing customer demands, and increasing operational costs)
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Action ranged from process improvement, training or re-skilling, and/or technology implementation to outsourcing to public-private partnerships. 16 Reference Guide on Understanding Common Use at Airports Figure 2-4.
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