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Chapter Four - Soft Versus Hard Date and Schedule for Airport Terminal Facility Opening Day
Pages 11-14

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From page 11...
... A decision matrix similar to that included in Table 2 can be useful in determining whether a soft or fixed date should be established for an opening. If a soft approach is used, a process similar to the 90/60/ 30-day issue resolution reporting mechanism used by the Dubai Airports Company can be used to predict construction completion and readiness for an airport opening day.
From page 12...
... Dallas/Fort Worth International Airport Initially fixed then soft 1 month prior to opening major carrier postponed move by 3 months owing to concerns about insufficient time to test BHS. Detroit Metropolitan Wayne County International Airport Fixed Date was fixed approximately 6 months prior to opening Dubai Airports Corporation Dubai Soft Dates for four phase opening were fixed at 90 days out and confirmed at 60 and 30.
From page 13...
... At 30 days out a more conservative approximately 100 issues per month was used to predict completion. The shaded area around the solid line indicates the lack of certainty regarding the amount of time required to resolve issues.
From page 14...
... New processes and procedures were developed and additional staff engaged so that it appeared to the public, airline staff, airport staff, and other parties that everything was working smoothly on the AOD. Subsequently, when not under close scrutiny, a more permanent and efficient workaround was implemented to eliminate the need for additional staff.


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