Airport Terminal Facility Activation Techniques (2010) / Chapter Skim
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Pages 19-32
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From page 19... ...
The terminal facility activation plan enhances the detail of the activation process to permit successful execution. The activation plan is closely coordinated with the design and construction schedule and reviewed and updated on a regular basis.
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The SPOC concept is a method of maintaining a constant dialogue between each department and the terminal facility activation team. STAKEHOLDER MEETINGS Management, airport stakeholders, and construction stakeholders have various dedicated forums at which information is passed, project status tracked, and issues raised.
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Theactivationteam collates reporting information from construction contractors and stakeholders and compiles this informationintoa monthlyreport to thesteering committee covering: • Schedule progress; • Key milestones progress; • Document production status; AEC (Architect Engineer Construction Stakeholders Activation Working Group Airport Authority Activation Core Team & SMEs 1 SPOC 1 Deputy SPOC Police Airlines Airport Operations Operations & Maintenance Other Departments & Tenants Airport Community Key Stakeholders Design & Construction Team To provide continuity, 1 SPOC and 1 Deputy SPOC should represent each Stakeholder (note: on smaller projects SPOCs may represent several stakeholders) Customs Immigration Groundhandling FIGURE 12 Activation communication structure.
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From page 22... ...
The forum is where the AOD is scheduled. Monthly Activation Core Team Activation working group Design/construction team Detailed forum for all stakeholders to share necessary information on all aspects of terminal opening.
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2. Development of and reporting on the operational readiness countdown, including a reverse pass analysis of the steps necessary for the run up to operations and allowing for a reality check on the airport terminal facility activation program and the construction program to confirm that sufficient time is available to permit an orderly transition to AOD.
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From page 24... ...
It is essential that both the activation and the construction programs include milestones for delivery of training, O&M manuals for new systems and equipment, etc. Terminal facility operating plans address regular, irregular, and emergency operations and include: • Roles and responsibilities of all stakeholders; • General descriptions of systems, equipment, and standard operating procedures; • Detailed diagrams of passenger flows and employee flows, as well as flows of goods and solid waste disposal; • General passenger processing, including check-in, gate, and boarding processes; • Customer service amenities; • Irregular operations equipment, facilities, and processes; • Terminal evacuation plan; • Communication and coordination strategies -- callouts, briefings, and emergency centers; • Staffing and monitoring schedules; • Terminal irregular operations -- weather, air traffic, life safety, building flow, air carriers, uncleared baggage, building mechanical, and information technology (IT)
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For example, what happens if baggage sortation messages are lost, or if the flight information display system fails? • Emergency trials to test emergency operating procedures as well as command, control, and communications procedures.
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For example, 90/60/30-day checklists have been used to track the closing of issues as opening day approaches. If issues are not being closed in accordance with the plan, this is identified and can be addressed.
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POST-AIRPORT TERMINAL FACILITY OPENING DAY ACTIVITIES Once the facilities are successfully opened the activation team conducts a series of reviews to facilitate successful ongoing operations of the facilities. These reviews include: • A final lessons learned report for the airport terminal facility activation; • Review of warranties, maintenance agreements, and confirmation that spare parts are handed over; • Coordination of any remedial works; and • Handover of all activation documentation.
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From page 28... ...
Advanced Airport Operations Training Coordination Off-shore specialist on-job training Contractor Training Specialist on the job training Training for Airport Trials Train the Trainer Orientation and Familiarisation Training Overall Stakeholder Training Programme Core Training Delivery FIGURE 15 Training approach (Source: Arup 2009)
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From page 29... ...
TRAINING SCHEDULE Based on the findings of the previous analysis, the activation team produces training plans for each stakeholder that feed into an overall training schedule that encompasses all of the training to be delivered for the project. 30 This training schedule is coordinated with the contractors and the stakeholders so that it aligns with the overall activation program, taking into account the progress of construction and systems acceptance, stakeholder recruitment, and schedule of the trials.
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TRAINING FOR TRIALS Depending on the construction program it may be necessary to conduct operational trials before formal contractor training is completed. Under such circumstances, the activation team coordinates with a specific contractor to achieve the familiarization training necessary to cover all of the systems and processes required to successfully deliver the trial.
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From page 31... ...
Systems Familiarization Where formal contractor training is not provided, the activation team can help coordinate familiarization training on common airport systems to ensure staff is aware of the correct methods and procedures for using installed systems. Telephone system FIDS/BIDS (flight information/baggage information)
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From page 32... ...
33 FIGURE 17 Staff guide books (Dubai, New York, and Toronto)
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