Practices in the Development and Deployment of Downtown Circulators (2011) / Chapter Skim
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Appendix B - Summary of Survey Results
Appendix B - Summary of Survey Results
Pages 75-111
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14 17.9% Large (1,000+ peak buses) 7 9.0% Respondent e-mail address: Respondent telephone number: DOWNTOWN CIRCULATORS 3.
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Our strategic plan identifies local distribution systems, which include downtown circulators as appropriate to connection with regional Arterial Bus Rapid Transit, express routes, and main line corridor services. We do however operate suburban distribution systems in retail/shopping centers, while not "downtowns" serve as distributors from mainline services.
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Yes 94.0% 47 No 6.0% 3 If no, please provide the name and email address of the most appropriate person to fill out this survey at the agency that operates the downtown circulator.
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Useful link for tourists and convention goers. Econo mi c developm ent tool The service has been able to link three business districts, three Gold Line light rail stations, and two higher educational institutions.
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Reduced traffic congestion and improved air quality. Since its introduction in 2003, ridership on the downtown circulator increased monthly at a pace faster than any other route operated by the transit agency.
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Allowing more people to use the regional rail and bus system and then connect to the downtown circulator (DASH) to get to their places of employment.
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High main tenance costs due to frequent stops Higher spare ratio to maintain reliability Not as direct Fast implementation meant no branding -- now being resolved Li mi ted capacity due to the smaller vehicle size (30') of downtown circulator.
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influenced the design and operation of your agency's downtown circulator? If so, please explain.
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The plan was heavily influenced by the business community as we structured the design and service on the transit mall. Downtown circulator is a streetcar system .
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was needed to handle loads. This does not fit with earlier statements that the downtown circulator would save operating costs by diverting suburban buses into the peripheral stations.
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More specific criteria on governance from the very begi nning -- our lack of governance structure and sometimes ad-hoc decision making has led to difficulty as the system has matured. Develop a fare free zone in th e area of th e downtown circulator so th at there is no competition be tween regular r outes and wi nt er shuttle routes.
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One aspect I w oul d change in the early process of desi gning and im plem enting th e downtown circulator would be to work in closer collaboration w ith our regional partner to ensure that th e city DOT's role a nd responsibility as the prim ary provider of downtown m obility dovetailed into the larger regional picture. If the service could operate on a dedicated lane or so meth ing to make it faster and more convenient If the service could have signal priority/or so meth ing to make it faster and more convenient.
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14. Please describe any "lessons learned" that would benefit other transit agencies that are considering implementation of a downtown circulator.
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High ridership is the success measure for a downtown circulator. Dedicated parking certainly helps Partnerships are both easy and essential to success.
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The downtown circulator shall be a vital m obility/land us e interface element in the overall downtown development plan. In order to ma xim i ze service area and delivery, c oordinate with all downtown em ployers, business associations, cham bers, downtown residents, and so on to ensure the circulator service is all enco mp assing.
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A positive lesson learned in our case is that having the sidewalks cleaned and maintained by the business improvement district, along with a special police patrol provided by the BID, has contributed to the success of the downtown circulator. Take sufficient time to coordinate with other agencies/municipalities to be clear on the role of the circulator system.
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Transit agency desire to provide better connections within downtown 32.6% 14 Request from downtown businesses/employers or TMA 20.9% 9 Elected officials encouraged or dictated implementation 14.0% 6 Downtown transit center moved to new location; need to continue to serve heart of downtown 7.0% 3 Request from downtown convention center or hotels 2.3% 1 Opportunity for public-private partnership with private-sector financing 2.3% 1 New rail service required connection to downtown 2.3% 1 Other 18.6% 8 Other includes: (1) our circulator was first instituted by our then mayor, who saw something similar in Phoenix, at a time when our new convention center and several new hotels were opening.
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MARKETS 19. What is the primary market for the downtown circulator?
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21. Has the market for the downtown circulator changed over the years?
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24. Who designed the routing of the downtown circulator?
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How is the operation of the downtown circulator funded? Transit agency pays all costs 40.5% 17 Transit agency splits costs with private sector 16.7% 7 Transit agency splits costs with city/other public entity 14.3% 6 City pays all costs 11.9% 5 Grant to city specifically for the circulator 4.8% 2 Grant to transit agency specifically for the circulator 2.4% 1 City splits costs with private sector 2.4% 1 Other 23.8% 10 Other includes: (1)
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Yes 44.4% 16 No 50.0% 18 Not sure 5.6% 2 OPERATION 31. What type of vehicle is used to provide downtown circulator service?
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for service on the downtown circulator for weekday service. Responses summarized in Table 25 of report.
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for service on the downtown circulator for Saturday service. Responses summarized in Table 25 of report.
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for service on the downtown circulator for Sunday service. Responses summarized in Table 25 of report.
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Yes 42.5% 17 No 57.5% 23 39. What is the cash fare for the downtown circulator?
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? Cash 94.4% 17 Transit agency monthly passes 77.8% 14 Transit agency day passes 66.7% 12 Transit agency other passes 66.7% 12 Transit agency transfers 44.4% 8 Transfers within the circulator system 33.3% 6 Downtown circulator passes 22.2% 4 Tokens 22.2% 4 Other 27.8% 5 Other includes: (1)
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The impacted fixed route now ends in the Downtown Transit Mall. The remaining service routing is picked up by connecting with the downtown circulator alignment as an extension.
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A lower fare for ADA service is charged in the 3/4 mile zone around the trolley 46. Please characterize the following elements as major constraints, minor constraints, or not a constraint in the start-up and ongoing operation of the downtown circulator.
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The transit agency is working on a lo ng-term sustainable funding s ource such as a Measure, but we are several years away and this can always im pact our ability to provide downtown circulator service. How to sustain funding, especially when our major champion will be leaving office at the end of this year.
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48. Who markets the downtown circulator service, and who has overall responsibility for marketing?
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Also, the RFA is identified in private materials produced for tourists. Website, brochures Circulator brochures are provided to th e hotels, convention center, C onvention and Visitors Bureau, and to c onvention planners for distribution to th eir custom ers/clients.
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Brochures, rider alerts, promotional materials, website, etc. Schedules, maps, on-street displays, unique shelters Very little; the transit agency distributes downtown circulator brochures to the hotels and some businesses downtown.
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108 Weekday Saturday Sunday 2,250 150 100 1,300 2,000 1,900 47,519 25,492 17,345 24,800 8,100 2,700 1,000 4,000 5,200 3,250 Weekday Saturday Sunday 4,287 3,551 2,917 Average all 850 1,119 1,530 Median all 35 37 9 Minimum all 47,519 25,492 17,345 Maximum all But See Next Page -- Larger Circulators Are More Likely to Operate on Weekends! 4,680 3,147 1,839 Average employee-focused 688 1,119 1,115 Median employee-focused 190 225 151 Minimum employee-focused 24,800 8,966 6,463 Maximum employee-focused 2,033 1,937 1,741 Average tourist/visitor-focused 1,300 1,911 1,656 Median tourist/visitor-focused 150 100 300 Minimum tourist/visitor-focused 6,000 5,200 3,250 Maximum tourist/visitor-focused 5,322 5,343 5,862 Average multiple/other-focused 446 434 231 Median multiple/other-focused 35 37 9 Minimum multiple/other-focused 47,519 25,492 17,345 Maximum multiple/other-focused Weekday Saturday Sunday 1,108 -- -- Average weekday only 396 -- -- Median weekday only 35 -- -- Minimum weekday only 6,000 -- -- Maximum weekday only 594 363 -- Average weekday and Saturday only 513 375 -- Median weekday and Saturday only all 150 100 -- Minimum weekday and Saturday only
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Verbatim responses are provided here. Weekday Saturday Sunday 18 26 23 35 20 15 14 19.2 16.1 118 9.8 10 18 8 8.9 8.4 5.4 Weekday Saturday Sunday 10 15 15 19 19 6 45 45 37 30 65 36 42 42 17 17 19 25 39 29 10 50 33 35 35 30 30 25 185 9.4 12.5 34.2 38.5 38.3 261 1,200 600 -- Maximum weekday and Saturday only 7,197 4,348 2,917 Average seven days a week
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110 Weekday Saturday Sunday 41 Average all 23 Median all 3 Minimum all 261 28 26 8 58 26 26 5 45 Maximum all But See Below -- Larger Circulators Are More Likely to Operate on Weekends! Weekday Saturday Sunday 34 28 26 Average employee-focused 30 26 27 Median employee-focused 9 8 5 Minimum employee-focused 118 58 45 Maximum employee-focused 31 30 29 Average tourist/visitor-focused 25 33 29 Median tourist/visitor-focused 9 13 16 Minimum tourist/visitor-focused 65 45 38 Maximum tourist/visitor-focused 59 17 15 Average multiple/other-focused 15 17 14 Median multiple/other-focused 3 15 8 Minimum multiple/other-focused 261 18 19 Maximum multiple/other-focused Weekday Saturday Sunday 48 -- -- Average weekday only 10 -- -- Median weekday only 3 -- -- Minimum weekday only 185 -- -- Maximum weekday only 17 16 -- Average weekday and Saturday only 17 15 -- Median weekday and Saturday only all 9 13 -- Minimum weekday and Saturday only 25 19 -- Maximum weekday and Saturday only 40 58 45 2.5 21 28 23
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Weekday Saturday Sunday 43 30 26 Average seven days a week 34 29 26 Median seven days a week 9 8 5 Minim um seven days a week 261 58 45 Maximum seven days a week
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