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Passenger Level of Service and Spatial Planning for Airport Terminals (2011) / Chapter Skim
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Summary
Pages 1-3

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 1...
... Many planners debated the applicability of space standards derived for international passengers rather than for North American domestic passengers since cultural differences may influence passenger perceptions. Additionally, many planners believed that factors associated with passengers' trip purpose (e.g., business versus leisure)
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From page 2...
... • The data clearly indicate that positive passenger perception of LOS is not tied to lower density, an exciting finding that will help the aviation industry invest scarce development resources wisely. • Positive passenger perception was found to be associated with lower wait times in four areas: staffed agent check-in, kiosk check-in, security screening checkpoint, and baggage claim.
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From page 3...
... • Terminal planners should incorporate all necessary types of terminal processors in adequate numbers, including the space necessary to accommodate those processors and their associated queuing, for the design year so that a LOS C in those processing areas is maintained and passenger wait times are minimized. • Terminal planners and designers should take care to consider early in the terminal design ways to improve wayfinding through intuitive building design, clear sight lines, minimal level changes, and effective signs when clear sight lines cannot be achieved.
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Key Terms

  • passenger perceptions
  • wait times
  • air terminal
  • los framework
  • transsolutions team

  • passenger wait
  • positive passenger
  • passenger space
  • wait time
  • american airport

  • lower wait
  • holistic measure
  • space surrounding
  • influence passenger
  • passenger versus

  • passenger journey
  • produce passenger
  • passenger intercept
  • overall passenger
  • collect passenger

  • passenger behavior
  • passenger level
  • carrier passenger
  • favorable passenger
  • passenger attitudes

  • los based
  • international air
  • airport terminals
  • qualitative data
  • regarding los


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