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From page 14... ... Determination of Perception Turning Points for Area and Wait Time Tables 13 and 14 show the breakdown of the conditions that were tested to determine if there were significant differences in the average perception ratings for a given airport function based on area per passenger. As noted in the previous chapter, the area used in the calculation was based on airport area surveys. Read the entire page →
From page 15... ... Average perception ratings for each airport by function. Function ATL AUS DFW IAD LAS OAK SDF Curbside 1.7 1.9 * Read the entire page →
From page 16... ... Function Small/Medium Airport Average Perception Large Airport Average Perception p-value Significant Difference Curbside 1.19 1.93 0.001 Yes Ticketing 2.22 2.42 0.159 No Kiosk 2.12 2.16 0.832 No Bag drop 2.19 2.16 0.893 No SSCP 1.99 1.89 0.310 No Corridor 1.72 2.07 0.001 Yes Holdroom 1.79 1.97 0.056 No Bag claim 2.06 2.21 0.012 Yes Table 11. Average perception ratings by function based on area per passenger. Read the entire page →
From page 17... ... Figure 3 shows the spread of perception data, and Figure 4 shows the distribution of average perception ratings for the kiosk process collected at all airports compared to waiting time. Each X represents at least one data point. Read the entire page →
From page 18... ... Test Condition for Wait Time Data Group A Data Group B p-value Significant Difference Condition 1 Wait Time 5 min Wait Time > 5 min 0.00 Yes Condition 2 Wait Time 10 min Wait Time > 10 min 0.00 Yes Condition 3 Wait Time 15 min Wait Time > 15 min 0.00 Yes Condition 4 Wait Time 20 min Wait Time > 20 min 0.00 Yes Condition 5 Wait Time 30 min Wait Time > 30 min 0.00 Yes Table 18. Average passenger perception of kiosk process time versus length of wait. Read the entire page →
From page 19... ... Figure 4. Average perception ratings for kiosk process by time spent in queue. Read the entire page →
From page 20... ... Figure 7 shows the spread of perception data, and Figure 8 shows the distribution of average perception ratings for the bag claim process collected at all airports compared to waiting time. Each X represents at least one data point. Read the entire page →
From page 21... ... Length of Wait Average Perception 0–5 min 1.6 >5–10 min 1.8 >10–15 min 2.3 >15–20 min 2.9 >20–25 min 2.9 >25–30 min 2.9 >30–35 min 4.0 Figure 7. Perception ratings for bag claim process by time spent in queue. Read the entire page →
From page 22... ... Test Condition for Wait Time Data Group A Data Group B p-value Significant Difference Condition 1 Wait time 5 min Wait time > 5 min 0.00 Yes Condition 2 Wait time 10 min Wait time > 10 min 0.00 Yes Condition 3 Wait time 15 min Wait time > 15 min 0.00 Yes Condition 4 Wait time 20 min Wait time > 20 min 0.00 Yes Condition 5 Wait time 30 min Wait time > 30 min 0.00 Yes the acceptable ranking (3) , we can obtain the TP. Read the entire page →
From page 23... ... Figure 11 shows the spread of perception data, and Figure 12 shows the distribution of average perception ratings for the kiosk process collected at all airports compared to average passenger area. Each X represents at least one data point. Read the entire page →
From page 24... ... Table 28 shows the average perception rating depending on how many passengers were in the queue. Figure 13 shows the spread of perception data, and Figure 14 shows the distribution of average perception ratings for the SSCP process collected at all airports compared to Table 26. Read the entire page →
From page 25... ... Figure 12. Average perception ratings for kiosk process by area per passenger. Read the entire page →
From page 26... ... Statistical analysis fails to show a significant difference between area per passenger and average perception rating for two of the four test conditions (1 and 2) because sufficient data were not available, but the results show a significant difference for the test conditions 3 and 4. Read the entire page →
From page 27... ... Figure 17 shows the spread of perception data, and Figure 18 shows the distribution of average perception ratings for the bag claim process collected at all airports compared to average passenger area. Each X represents at least one data point. Read the entire page →
From page 28... ... Figure 16. Average perception ratings for holdroom process by area per passenger. Read the entire page →
From page 29... ... Passenger Perceptions Associated with Air Service Categories To determine if the average perception data showed significant differences based on the other information collected, the data were grouped for various test conditions for each of the factors of interest: purpose of trip, destination or arrival Read the entire page →
From page 30... ... Function Business Leisure p-value Significant Difference Curbside 1.5 1.8 .236 No Check-in agent 2.3 2.5 .155 No Kiosk 2.2 2.1 .290 No Bag drop 2.3 2.1 .406 No SSCP 2.0 1.9 .098 No APM 1.6 1.5 .313 No Corridor 1.9 1.9 .588 No Holdroom 1.9 1.9 .750 No Bag claim 2.2 2.1 .222 No Table 36. Average perception ratings by function and passenger arrival or destination market. Read the entire page →
From page 31... ... Legacy Carriers Low-Cost Carriers American AirTran Continental Allegiant Delta JetBlue Northwest Southwest US Airways United Table 38. Average perception ratings for each function by type of airline. Read the entire page →

From page 14...

... Determination of Perception Turning Points for Area and Wait Time Tables 13 and 14 show the breakdown of the conditions that were tested to determine if there were significant differences in the average perception ratings for a given airport function based on area per passenger. As noted in the previous chapter, the area used in the calculation was based on airport area surveys.