Passenger Level of Service and Spatial Planning for Airport Terminals (2011) / Chapter Skim
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Pages 32-35
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From page 32... ...
The data did not indicate a turning point for any airport function studied where the average perception becomes unacceptable for passengers based on the amount of available space around them. This may be because there were not many times during our data collection period when passengers felt they had to compromise their personal space due to congestion.
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From page 33... ...
The study data indicated no significant difference between perceptions of LOS between business and leisure passengers. There were significantly different and slightly lower perception ratings from international passengers in the SSCP and the holdroom areas.
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From page 34... ...
All of these qualitative factors that influence passenger perception have a definite impact on the planning and design process and add to the cost of facility development. Therefore, given the challenge in raising financial support for airport facility development, it is critically important that the value of these matters to passengers be accurately quantified.
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From page 35... ...
The study team does advocate wider use of ethnographic methodology in discerning passenger expectations and perceptions. This approach may be the only way to understand what truly influences passenger perceptions.
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