Passenger Level of Service and Spatial Planning for Airport Terminals (2011) / Chapter Skim
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Pages 4-6
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From page 4... ...
Within the last decade, given the diversity of passengers and airline service products, aviation stakeholders continually speculate regarding the adequacy, validity, and robustness of these various standards. As a result, the Transportation Research Board proposed Project 03-05, "Passenger Space Allocation Guidelines for Planning and Design of North American Airport Terminals," for sponsorship by the Airport Cooperative Research Program.
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From page 5... ...
Project constraints did not support a full ethnographic research effort. Therefore, in response to project constraints, to be less obtrusive with the passenger processes, and to synchronize collection of quantitative process data with qualitative perception data, the TransSolutions team conceived a hybrid approach, combining ethnographic techniques with passenger intercepts.
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From page 6... ...
The TransSolutions team requested and received a no-cost extension to the study schedule to facilitate data collection during the summer -- the typical period used as the basis for airport planning. This change also supported completion of a test data collection at Dallas/Fort Worth International Airport (DFW)
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