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Passenger Level of Service and Spatial Planning for Airport Terminals (2011) / Chapter Skim
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Appendix B - Remaining Detailed Results
Pages 47-59

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From page 47...
... Figures B9 through B20 show the graphical spread of the data collected for all airports for area per passenger both in terms of the raw data and averages of 5 sq ft per passenger area bucket (e.g., 0–5 sq ft per passenger, >5–10 sq ft per passenger)
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From page 48...
... Figure B2. Average perception ratings for holdroom by time spent in area.
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From page 49...
... Test Condition for Wait Time Data Group A Data Group B p-value Significant Difference Condition 1 Wait time 5 min Wait time > 5 min .032 Yes Condition 2 Wait time 10 min Wait time > 10 min .564 No Condition 3 Wait time 15 min Wait time > 15 min .674 No Condition 4 Wait time 20 min Wait time > 20 min .721 No Condition 5 Wait time 30 min Wait time > 30 min .102 No Table B1. Results for test conditions for holdroom based on time spent in area.
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From page 50...
... Figure B5. Perception ratings for corridor process by time spent in transit.
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From page 51...
... Test Condition for Wait Time Data Group A Data Group B p-value Significant Difference Condition 1 Wait time 5 min Wait time > 5 min 0.00 Yes Condition 2 Wait time 10 min Wait time > 10 min .107 No Condition 3 Wait time 15 min Wait time > 15 min .409 No Condition 4 Wait time 20 min Wait time > 20 min – No data Condition 5 Wait time 30 min Wait time > 30 min – No data Figure B7. Perception ratings for bag drop process by time spent in queue.
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From page 52...
... Table B6 shows the results for the test conditions for this functional area based on area per passenger. Statistical analysis fails to show a significant difference between area per passenger and average perception rating for two of the four test conditions (1 and 2)
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From page 53...
... Test Condition for Area Data Group A Data Group B p-value Significant Difference Condition 1 Area 5 sq ft per passenger Area > 5 sq ft per passenger – No data Condition 2 Area 10 sq ft per passenger Area > 10 sq ft per passenger – No data Condition 3 Area 15 sq ft per passenger Area > 15 sq ft per passenger – No data Condition 4 Area 20 sq ft per passenger Area > 20 sq ft per passenger – Inadequate data Table B5. Results for test conditions for agent check-in based on area per passenger.
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From page 54...
... Test Condition for Area Data Group A Data Group B p-value Significant Difference Condition 1 Area 5 sq ft per passenger Area > 5 sq ft per passenger – No data Condition 2 Area 10 sq ft per passenger Area > 10 sq ft per passenger – Inadequate data Condition 3 Area 15 sq ft per passenger Area > 15 sq ft per passenger .025 Yes Condition 4 Area 20 sq ft per passenger Area > 20 sq ft per passenger .034 Yes Figure B13. Perception ratings for kiosk process by area per passenger.
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From page 55...
... Test Condition for Area Data Group A Data Group B p-value Significant Difference Condition 1 Area 5 sq ft per passenger Area > 5 sq ft per passenger .380 No Condition 2 Area 10 sq ft per passenger Area > 10 sq ft per passenger .190 No Condition 3 Area 15 sq ft per passenger Area > 15 sq ft per passenger .241 No Condition 4 Area 20 sq ft per passenger Area > 20 sq ft per passenger .280 No
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From page 56...
... Test Condition for Area Data Group A Data Group B p-value Significant Difference Condition 1 Area 5 sq ft per passenger Area > 5 sq ft per passenger – No data Condition 2 Area 10 sq ft per passenger Area > 10 sq ft per passenger – No data Condition 3 Area 15 sq ft per passenger Area > 15 sq ft per passenger – No data Condition 4 Area 20 sq ft per passenger Area > 20 sq ft per passenger – No data
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From page 57...
... Test Condition for Area Data Group A Data Group B p-value Significant Difference Condition 1 Area 5 sq ft per passenger Area > 5 sq ft per passenger – No data Condition 2 Area 10 sq ft per passenger Area > 10 sq ft per passenger – No data Condition 3 Area 15 sq ft per passenger Area > 15 sq ft per passenger .891 No Condition 4 Area 20 sq ft per passenger Area > 20 sq ft per passenger .553 No
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From page 58...
... Figure B20. Average perception ratings for bag claim process by area per passenger.
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From page 59...
... Test Condition for Area Data Group A Data Group B p-value Significant Difference Condition 1 Area 5 sq ft per passenger Area > 5 sq ft per passenger – No data Condition 2 Area 10 sq ft per passenger Area > 10 sq ft per passenger – No data Condition 3 Area 15 sq ft per passenger Area > 15 sq ft per passenger – No data Condition 4 Area 20 sq ft per passenger Area > 20 sq ft per passenger .610 No
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Key Terms

  • wait time
  • perception ratings
  • perception rating
  • min wait
  • significant difference

  • test conditions
  • perception data
  • drop process
  • airports compared
  • process collected

  • corridor process
  • bag drop
  • data condition
  • analysis fails
  • rating remains

  • waiting time
  • sscp process
  • curbside process
  • sis fails
  • spent waiting

  • definable relationship
  • average passenger
  • kiosk process
  • bag claim
  • raw data

  • inadequate data
  • claim process
  • graphical spread
  • bucket forcing
  • overlap considerably


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