Practices to Protect Bus Operators from Passenger Assault (2011) / Chapter Skim
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Pages 7-11
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From page 7... ...
Transit agencies report lost productivity, increased absenteeism, and workers' compensation claims as a result of assaults against their bus operators. Transit workers are at higher risk for violence than are workers in many other occupations.
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From page 8... ...
For verbal assaults, audio surveillance may help determine the nature of the incidents and what may be done to prevent them, and in developing operator training in verbal techniques such as verbal judo. Also, a good operator selection practice can help agencies identify individuals who are resilient to the many stresses bus operators face on the job.
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From page 9... ...
and Canadian transit systems highlight the need for increased protection of bus operators. • On March 8, 2010, on International Women's Day, a Maple Ridge Coast Mountain Bus Company female bus operator was gripped by the neck by a disgruntled passenger and dragged from her seat.
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From page 10... ...
This report incorporates workplace violence issues, up-to-date information on bus operator security measures and practices, and other related issues. Relevant resources for the synthesis project were reviewed, and the contractor team participated in a conference call to obtain feedback on the project objectives, survey, and desired outcomes of the project.
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From page 11... ...
Behavioral Assessment Hampton Roads, Pinellas Transit AGENCY POLICIES AND LEGISLATION Suspension of Service Albany, NY CDTA, Madison Metro Transit, Montgomery County Transit, Pierce Transit, SUN METRO, Edmonton Transit, Charlotte CATS Workplace Violence WMATA, Pierce Transit Fare Policy Las Vegas Max Line, Cleveland GCRTA, King County Metro, Coast Mountain Bus Co. Legislation with Enhanced Penalties CTTRANSIT, WMATA Employee Assistance CTTRANSIT, Pierce Transit, Toronto Transit Commission Passenger Outreach NYC Transit, NJ Transit, Edmonton Transit, Hampton Roads, Albany, NY CDTA, Toronto Transit Commission School, Community Outreach Chicago CTA, Greater Cleveland RTA, King County Metro, San Antonio VIA, Rochester Genesee RTA, WMATA, Edmonton Transit Other Policies Toronto Transit Commission, Las Vegas Veolia Transportation TABLE 1 PROFILE STUDIES
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