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Appendix A: Glossary
Pages 227-230

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From page 227...
... Continuous health care learning and improvement: The process of ongoing measurement and analysis to inform changes in the delivery of care. Continuous learning occurs both intra- and interinstitutionally and relies on the real-time capture and use of data on patient experience, outcomes, and process measures (IOM, 2012)
From page 228...
... . The report often shortens this term to "health system." Patient- and family-centered care: Patient and family-centered care is designed, with patient involvement, to ensure timely, convenient, wellcoordinated engagement of a person's health and health care needs, preferences, and values; it includes explicit and partnered determination of patient goals and care options; and it requires ongoing assessment of the care match with patient goals (IOM, 2015)
From page 229...
... 2015. Transforming health care scheduling and access: Getting to now.


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