More Than Screen Deep Toward Every-Citizen Interfaces to the Nation's Information Infrastructure (1997) / Chapter Skim
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Executive Summary
Executive Summary
Pages 1-8
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This report outlines issues and directions for progress in developing interface technologies that will enable increasing numbers of people to use the NII effectively. Drawing from a late 1996 workshop hosted by the Computer Science and Telecommunications Board, the steering committee responsible for this project derived ideas for research in computing, communications, and social science to advance the underlying sciences and enable development of innovative, implementable concepts for interfaces that are more usable and capable than today's technologies and are accessible by as many people as possible.
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Progress toward developing improved ECIs will require basic research in theory, modeling, and conceptualization; experimental research involving building, evaluating, and testing of artifacts; and empirical social science research assessing segments of the population and how people actually work with different systems. In all cases, data, methodology, and tools are themselves targets for research or research support.
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Other motivations for ensuring the versatility and adaptability of user interface technologies in the NII context include the desirability of achieving nomadicity, the ability of people to use the NII effectively regardless of their location, and the quality of available computing or communications equipment and services, which may vary depending on whether users are on the road, in the office, or en route between locations. Another more commercial motivation for emphasizing versatile and adaptable interfacing is the drive by relevant businesses to produce mass-market technologies.
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This approach involves studying people doing ordinary tasks with and without technological aids and asking how new technologies might improve the process. It can also include gathering data from existing applications as input to guide new designs.
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It encourages the development of theories and architectures for collaboration and problem solving; emphasizes continued studies in human-centered design methodologies and social science research into how well the public is being served by new and proposed technologies; and underscores the importance of building experimental human-machine systems to test, refine, and measure the effectiveness of various proposed systems. Because they have not been emphasized in other research or may have unusual payoffs in achieving improved ECIs, the steering committee chose to designate some areas for highest-priority consideration and accordingly emphasizes the following: 1.
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From page 6... ...
Speech recognition and natural language processing are each important; speech as an output option calls for research related to speech synthesis. The steering committee was impressed regarding both the broad need for such capabilities and the recent progress in the field supporting the hypothesis that speech will soon become usable for at least some interface applications.
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