Preparing for the 21st Century: Focusing on Quality in a Changing Health Care System (1997) / Chapter Skim
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2. Measuring the Quality of Care is Necessary to Promote Improvements
2. Measuring the Quality of Care is Necessary to Promote Improvements
Pages 2-3
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Measuring the Quality of Care is Necessary to Promote Improvements Tested approaches already exist for measuring variations in the quality of some types of care. For more than 25 years, experts have been working to create reliable, valid ways to Nursing Homes and Health Care Quality Many Americans will one day have to enter nursing homes.
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Inferior care results when health care professionals lack full mastery of their clinical-practice fielcls, do not a(lequately explain key aspects of care, or cannot communicate effectively with their patients. Cases in point inclucle preventable drug interactions and surgical mishaps, failure to monitor or follow up abnormal laboratory-test results, neglect of appropriate education and information for patients, lack of adequate coordination of care, and insensitivity to ethnic ant!
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