Summary of a Workshop on Information Technology Research for Crisis Management (1999) / Chapter Skim
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4 Achieving an Impact in the Crisis Management Community
4 Achieving an Impact in the Crisis Management Community
Pages 48-53
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and presented ideas on how research and technology transfer could be effective for crisis management. A wide range of issues were discussed, but there was agreement on some themes related to the interaction of information technology research and crisis management: · The crisis management community is focused primarily on short-term, integrated solutions using existing technology.
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When an experimental technology becomes interesting to a crisis manager, the need arises for both a process and a party to take on the task of identifying and interacting with a commercial vendor who will develop a product for sale.
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· Successful interactions between information technology researchers and the crisis management community are facilitated by having a third party acting as a bridge or broker. Brokers that were mentioned during the workshop included the funding agencies (e.g., DARPA and NSF)
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Information technology can be perceived in the crisis management community as imposing new tasks rather than providing useful tools for doing one's job. · Insufficient attention paid to education and training.
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Many local governments have little information technology in place. Offices may lack basic computer equipment and lack access to tools such as e-mail.
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Henry Kelly observed that sharing information technology experience can be difficult for agencies so they tend to reinvent their own solutions using their own contractors. Thus, the government may reinvent a technology multiple times in different application contexts.
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