Summary of a Workshop on Information Technology Research for Crisis Management (1999) / Chapter Skim
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5 The Broader Context: Information Technology in Government
5 The Broader Context: Information Technology in Government
Pages 54-62
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From page 54... ...
established agency responsibilities and government-wide mechanisms to improve the acquisition and management of information technology. The executive order created the Chief Information Officers Council as the principal interagency forum for more effective management of IT investments, a Government Information Technology Services Board to ensure implementation of the information technology recommendations of the National Performance Review For example, Vice President Gore launched the National Performance Review, later renamed the National Partnership for Reinventing Government, with the intent of making government work better and cost less.
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A key to addressing the needs and interests of both communities is the establishment of appropriate mechanisms for collaboration between the research community and government information technology managers. Such mutual gain is an objective, for example, of the Federal Information Services and Applications Council (FISAC)
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56 INFORMATION TECHNOLOGY RESEARCH FOR CRISIS MANAGEMENT acquisition managers need mechanisms by which they can interact with the research community without exposing operational users to unnecessary risk. Whatever the specific mechanism, the process of incorporating new research ideas and technology requires spanning the cultural gulf between the practices of commercial systems integration and the work styles of the research community.
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To complement the workshop panels and breakout sessions that explored specific requirements of crisis management, several speakers were asked to describe what they saw as more generic challenges what are the critical IT research challenges and by what process can IT innovation be better directed to fulfill long-term government application needs?
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Some of these challenges are listed below: · Many diverse players throughout government and the private sector. A major challenge in crisis management that is mirrored in many other government applications is the multitude of different entities state, local, and federal agencies, as well as lots of private players.
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Similar challenges hold true throughout government. ACHIEVING INNOVATION How to support IT research related to government missions and successfully transition the fruits of this research into government operations An i997, the Social security Administration launched a program to permit people to retrieve their Personal Earnings and Benefit statement ~PEsEs' through an online, interactive system.
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Successful collaboration between government agencies and the IT research community will require not only the support of NSF and other research agencies, but also the engagement of mission agencies. · Providing incentives for excellence and innovation in IT.
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An understanding of how success is measured, how these decisions are made at the various levels of government, and how those values can be fed back into the research community is critical. A related and ongoing question is how the effect of new technology or improved system design can be evaluated in the absence of a full baseline of information about how things work today.
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